Senior Bill Pay & Licensing Representative - Head Teller
# 104
Jul 07 2026 - Sep 04 2026
Terrebonne Parish Consolidated Government’s Senior Bill Pay and Licensing Representative - Head Teller is responsible for responsible for overseeing day-to-day teller operations, supervising front-line staff, and ensuring the accurate processing of utility payments and account transactions.
In this role, the incumbent will be expected monitor team performance, ensure compliance with established financial procedures, maintain cash drawer integrity, and generate required financial reports.
The Head Teller supervises a team of representatives, provides hands-on support and training, and resolves escalated inquiries or account issues with professionalism and attention to detail.
This role serves as a liaison between internal departments and customers, supports operational continuity by providing backup for related roles, and participates in after-hours service rotations as needed.
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- Valid Louisiana driver’s license
- Respond to service requests submitted via email, collaborating with internal departments to verify deposit requirements and facilitate timely service activation.
- Verify and post ACH and bank payments, ensuring accurate system updates and reconciliation.
- Update customer accounts upon request, including modifications to addresses, contact information, service preferences, and other account-related data.
- Provide backup support for the Sr. Bill Paying & Licensing Representative – Maintenance Clerk to ensure continuity of service and operations during absences.
- Participate in a monthly rotational after-hours call schedule to assist with utility-related inquiries and emergency service needs.
- Investigate and address customer complaints or operational issues, applying problem-solving skills to deliver resolutions in line with policy.
- Participate in quarterly One-on-One meetings with Supervisor.
- Complete all required annual trainings—including ethics, harassment prevention, diversity, and cybersecurity—in accordance with organizational and regulatory standards.
- Ensure all duties and responsibilities are performed with integrity, professionalism, and in good faith, consistently upholding and protecting the interests, reputation, and assets of the Parish government.
- Perform any additional task as required by Supervisor.
- Respond to service requests submitted via email, collaborating with internal departments to verify deposit requirements and facilitate timely service activation.
- Verify and post ACH and bank payments, ensuring accurate system updates and reconciliation.
- Update customer accounts upon request, including modifications to addresses, contact information, service preferences, and other account-related data.
- Provide backup support for the Sr. Bill Paying & Licensing Representative – Maintenance Clerk to ensure continuity of service and operations during absences.
- Participate in a monthly rotational after-hours call schedule to assist with utility-related inquiries and emergency service needs.
- Investigate and address customer complaints or operational issues, applying problem-solving skills to deliver resolutions in line with policy.
- Participate in quarterly One-on-One meetings with Supervisor.
- Complete all required annual trainings—including ethics, harassment prevention, diversity, and cybersecurity—in accordance with organizational and regulatory standards.
- Ensure all duties and responsibilities are performed with integrity, professionalism, and in good faith, consistently upholding and protecting the interests, reputation, and assets of the Parish government.
- Perform any additional task as required by Supervisor.
- Leadership Skills: Ability to effectively supervise, guide, and support a team while fostering a positive, customer-focused work environment.
- Time Management: Manages multiple priorities efficiently, ensuring timely completion of daily operations, team oversight, and customer service responsibilities.
- Analytical Skills: Applies critical thinking to identify and resolve discrepancies in transactions, accounts, and financial reports with precision and sound judgment.
- Communication Skills: Communicates clearly and professionally with customers, team members, and other departments to resolve issues and share accurate information.
- Organizational Skills: Maintains well-structured processes for tracking transactions, documentation, scheduling, and workflow to support operational accuracy and compliance.
- Technical Skills: Proficient in using billing systems, AS400, Microsoft Office Suite, and cash handling tools to perform data entry, transaction processing, and reporting tasks accurately.
- Qualifications:
- Associates degree in business administration, finance or related field preferred.
- Minimum of two (2) years of customer service experience, with prior experience in cash handling or teller operations.
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