Administrative Technician I
# 076
May 12 2026 - Jul 03 2026
Terrebonne Parish Consolidated Government’s Administrative Technician I is responsible for educating the public on shelter programs and animal-related laws, assisting with intake and outcome transactions, and coordinating various community support initiatives such as adoptions, fostering, spay/neuter, and lost/found services.
In this role, the incumbent is expected to handle intake requests, provide counseling and resources, schedule appointments, and use shelter software to manage cases.
The Administrative Technician I also participates in public outreach, coordinates off-site adoption events, and provides direct care for animals, including feeding, medication, and facility cleaning.
This position requires a compassionate individual who can work with a variety of animals in a fast-paced, emotionally demanding environment.
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- Valid Louisiana driver’s license
- Knowledge of Canine Behavior Assessments
- Educate citizens about Animal Shelter programs (e.g., community cat program, low-cost spay/neuter, adoption, fostering, and licensing) and animal-related laws.
- Schedule and complete intake transactions for owner surrenders, stray animals, injured or ill animals, and euthanasia requests.
- Assist with adoption transactions by receiving applications, matchmaking pets with adopters, processing applications, handling payments, and issuing receipts.
- Counsel and provide supplies to foster parents, ensuring they understand the pet’s needs.
- Assist owners in redeeming their lost pets, providing care instructions, and issuing citations when necessary.
- Guide citizens through the Community Cat release program, including postoperative care instructions.
- Assist citizens with searching for lost pets and cross-check lost/found reports for potential reunifications.
- Respond to inquiries via phone, email, and in-person, using de-escalation tactics when necessary.
- Counsel citizens on rehoming options, supplies, and training resources.
- Use animal sheltering software to complete daily shelter processes and transactions.
- Collect payments for adoption, redemption, citations, donations, and other services.
- Manage and assist with the shelter’s social media pages by creating, scheduling, and editing posts.
- Coordinate and promote off-site adoption events to increase community involvement and adoptions.
- Schedule spay/neuter appointments and ensure all paperwork and payments are processed correctly.
- Take and dispatch emergency and non-emergency service requests for Animal Control Officers, ensuring timely response and case creation in software.
- Provide orientation and track volunteer activities to ensure their involvement and effectiveness in shelter operations.
- Participate in staff meetings, take meeting minutes, and discuss current events, policies, and training.
- Participate in semi-weekly animal inventory rounds to discuss pathway planning and animal needs.
- Compile documentation for spay/neuter events and volunteer activities.
- Assist with payroll processing and personnel documentation when needed.
- Sort and stock in-kind donations to support shelter needs.
- Provide animal care by feeding, watering, administering medications, and ensuring proper sanitation of animal housing areas.
- Assist with routine facility cleaning, including sweeping, mopping, and disinfecting floors and cages.
- Facilitate community outreach events, such as vaccine, microchip, and spay/neuter clinics.
- Assist with disaster and emergency preparedness efforts, including hurricane response.
- Assist with the intake process for neonatal animals and provide care as needed.
- Transport animals to other facilities or locations as needed (e.g., airports or animal rescues).
- Participate in quarterly One-on-One meetings with Supervisor.
- Complete all required annual trainings—including ethics, harassment prevention, diversity, and cybersecurity—in accordance with organizational and regulatory standards.
- Ensure all duties and responsibilities are performed with integrity, professionalism, and in good faith, consistently upholding and protecting the interests, reputation, and assets of the Parish government.
- Perform any additional task as required by Supervisor.
- Leadership Skills: Ability to take initiative and handle tasks independently while ensuring high standards of care and customer service are maintained.
- Time Management: Efficiently prioritize and manage multiple tasks, ensuring timely completion of daily responsibilities while balancing urgent needs in a fast-paced environment.
- Analytical Skills: Ability to assess animal behavior, health conditions, and medical treatments, evaluate shelter processes, and solve problems related to intake, adoption, and animal care.
- Communication Skills: Strong verbal and written communication to clearly interact with team members, veterinarians, the public, and potential adopters while documenting accurate records.
- Organizational Skills: Ability to maintain systematic records, track inventory, manage animal care schedules, and ensure shelter processes run smoothly and efficiently.
- Technical Skills: Proficient in using shelter management software, social media platforms, office equipment, and other technologies essential for shelter operations and performing basic diagnostic tests and procedures under supervision.
- Qualifications:
- High School Diploma or GED certificate required.
- Experience handling animals with no fear.
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