Customer Service

Manager Roddy Lerille


Need additional time to make a payment?

Residential customers

  • Apply in person no later than the disconnect date noted on the delinquent/final notice.
  • Extensions are granted to the customer named on the account only with a valid picture ID.
  • Customer must pay 25% of the bill upon applying for an extension.
  • Customers have a total of 30 extension days to use in a calendar year, but you can only request 15-days maximum per application.
  • Extension days do not restart each time a customer changes a service location in a calendar year.

Commercial customers

  • Not currently available.
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