Call (985) 873-6750 to report a:

• Street Light Outage
• Gas Leak and Power Outage

Residential Utility Services - Homeowner:

• Proof of property ownership (Purchase agreement / Act of sale).
• Valid picture ID, preferably a driver's license, and your Social Security Card (Number used for identification purposes only).
• $30.00/$30.00 deposit per (electric/gas) service.
• $80.00 deposit for temporary electric service / structure renovations.

Residential Rental Services:

• Proof of residency (Rental receipt / agreement or Lease; something bearing the tenants name, the precise service location, and the landlord / rental agent's name and telephone number).
• Valid picture ID, preferably a driver's license, and your Social Security Card (Number used for identification purposes only).
• $50.00/$50.00 deposit per (electric/gas) service.

Mobile Home Utility Services:

* If Mobile Home is owned and being moved onto a Property, a Permit shall be required by way of the TPCG Planning & Zoning Department (located @ 8026 Main Street – Suite 401 – Tel. #985-873-6567).

• Valid picture ID, preferably a driver's license, and your Social Security Card (Number used for identification purposes only).
• $50.00/$50.00 deposit per (electric/gas) service.
• Mobile homes that are moved onto any property warrants an Inspection by the Planning and Zoning Department before service is connected.

If you are moving into a Mobile Home on an existing property:

• Proof of residency (Rental receipt or Lease, which bears the tenant's name, physical address, landlord / rental agent's name and telephone number.)
• Valid picture ID, preferably a driver's license, and your Social Security Card (Number used for identification purposes only).
• $50.00/$50.00 deposit per (electric/gas) service.

Commercial Utility Services:

• Must obtain a Certificate of Occupancy (inside City Limits) or a Certificate of Compliance (outside the City Limits) from the TPCG Planning & Zoning Department (located @ 8026 Main Street – Suite 401 – Tel. #985-873-6567).
• $50.00/$50.00 deposit per (electric/gas) service.
• An inspection is mandatory by the TPCG Planning & Zoning Department before any service is established.

If you have service with TPCG now and wish to transfer your deposit(s) to a new TPCG service location, please read the following policy and procedure:

• The individual named on the account (@ the current service location) must come into the office with picture ID and pay the current balance due on that account.  Also, proper documentation for the new address (rent receipt, lease agreement, deposit receipt, purchase agreement, or proof of ownership, etc.) will be required.
  


• The customer is required to pay out any balance due at the current service location before he will be allowed to transfer current deposits to the new location, because one last final bill will be generated on the old address for services up to the disconnect date.
  


• Transfer of deposit is done on the exact same date of the request, meaning the old service address will be disconnected the same day the new service location is connected.  There is no grace time on transfers. If the customer needs service on at both locations for an extended period of time (longer than that day), a separate deposit is required for the new service location compliant with policy for establishing a new service.  The deposit at the old service location will be applied to the final bill when the customer signs to disconnect that service.

If your services have been disconnected:

• The customer must pay arrears balance, plus a $15.00 reinstate fee per (electric/gas) service.  If payment is made by 2 p.m. on any business day (Monday - Friday), service reinstatement shall be that same date, permitting he has complied with (Gas) policy.  However, payments made after 2 p.m. shall result in service reinstatement on the following business date.
  
  
• Or, if service reinstatement is required the same business date and it's after 2 p.m., the customer can select to pay the other than regular hour / overtime fee of $30.00 per (electric/gas) service, in addition to the $15.00 reinstate fee per service, and the arrears balance.
  
  
• IMPORTANT - During business hours (8 a.m. to 4 p.m.), all payments for reinstatement of delinquently interrupted services must be in cash, money order, or credit card.  All reinstate payments for after hour (4 p.m.) requests must be by money order only with the precise amount.
  
  
• No credit card payments accepted after hours via the Answering Service / On-Call personnel.
  
  
• Pay On-Line - “click here”, and please have your account number (as recorded on your bill) to register for your account log-on and password

THIS OFFICE DOES NOT CONNECT OR DISCONNECT ON WEEKENDS AND HOLIDAYS.

Payment options currently available:

• By mail – enclose top portion of your bill with your check or money order in the return envelope provided.
  
  Mailing address for utility payment is:
      Terrebonne Parish Consolidated Government
      Customer Service Division
      P.O. Box 6097
      Houma, Louisiana  70361
  


• In person - our main office is located at 8026 Main Street (Government Tower building).  You may also pay at the following local banks prior to the due date.
  
  • Capital One
  • Regions Bank
  • South Louisiana Bank
  • Synergy Bank
  • Whitney Bank


• Night depository - located in the rear of, or directly behind the Terrebonne Parish Consolidated Government Tower.  To access it you must enter from Gabasse Street.  It has markings that read "Utility Bill Drop Box" and "Pay TPCG Electric / Gas Utility Bills Here."
  


• Bank Draft - pick up an authorization form at our office, or call to request one be mailed.  Accounts on bank draft are processed on the due date.  Payment can only come from your checking account.
  


• Credit Cards - we now accept Visa and Master Card for payment of utility services, but only in person with a valid picture ID or by using our online payment website.
  


• Cash Payments - only accepted when paying in person.



• Online Payments - Beginning April 1, 2009, city utility customers will be able to access their account online. Customers can register multiple accounts under one user name as well as pay balances using credit cards (VISA/MC only) and eChecks. Payments are processed through a secure connection to JPMorgan Chase. Contact Customer Service for more information or
  click to login or register.

WE ACCEPT NO RESPONSIBILITY FOR CASH PAYMENTS
LOST IN THE MAIL OR PLACED IN THE NIGHT DEPOSITORY.

Account Closed?

• To re-establish a utility, the procedures for a new service under the Need Service tab must be adhered to.
• If your previous account was closed and it had a balance left owing, it must be cleared before you can re-establish utility services as outlined.
• Most importantly, all utility service locations require a deposit before connection.

Want to close your Account?

• Only the account named can terminate services, and picture ID is required.  Other exceptions in this regard are managed on an individual basis via Management.
• If you have relocated out-of-town / state, you may fax, mail, or e-mail your request for such.
• In either situation, we require a forwarding mailing address and telephone number in the event your mail is returned.

Need additional time to make a payment?

• Extensions are available for residential customers only.  However, the customer must come into the Customer Service Office no later than the disconnect date noted on the delinquent/final notice.
• Extensions are granted to the customer named on the account only.  The customer must pay 25% of the bill upon applying for an extension.
• Customers have a total of 30 extension days to use in a calendar year.  Extension days do not restart each time a customer changes a service location in a calendar year.

Utility Codes

• CC - Commodity Charge
• CCF - 100 Cubic Feet
• EC - Electric Commercial
• ECC - Energy Cost Charge
• ED - Electric Demand
• KVA - Kilovolt-Amperes

• FA - Fuel Adjustment
• GC - Gas Commercial
• GCC - Gas Cost Charge
• GR - Gas Residential
• ER - Electric Residential

Residential

• Electric Rates
  • Single Phase Meter (ER 100) : $3.00+ 4.5¢ per KWH
  • Three Phase Meter (ER 300) : $6.00 + 4.5¢ per KWH
  • Energy Cost Charge for the current month is 4.4¢ per KWH
    
• Gas Rates
  • Gas Meter (GR100) : $5.85 + 15.05¢ per 100 Cubic Feet
  • Gas Cost Charge for the current month is 55¢ per 100 Cubic Feet
    
    The fee for instillation and connection of gas service lines shall be $2.00 per foot of service line installed up to and including one inch lines.

Commercial

• Electric Rates
  • Small Single Phase Meter (EC 100) : $4.25 + 4.3¢ per KWH
  • Small Three Phase Meter(EC 300) : $7.25 + 4.3¢ per KWH
  • Large-Socket Meter (EC 700) : $7.25 + 2.8¢ per KWH
    (Customer is billed customer charge plus demand charge.)
  • Large-Instrument Meter (EC 800) : $28.00 + 2.8¢ per KWH
    (Customer is billed customer charge plus demand charge.)
  • Energy Cost Charge for the current month is 4.4¢ per KWH
• Electric Demand Meters
  • Electric Demand (ED 100) : $5.50 per KVA with no less that 50% of the greatest demand consumption billed for the previous eleven(11) months as a minimum bill.
  • Primary Service Discount (ED 200) : $5.25 per KVA
  • Specialty Primary Service Discount (ED 800) : $2.00 per KVA
  • Energy Cost Charge for the current month is 4.4¢ per KWH
• Gas Rates
  • Below Class 750 Meter (GC 600) : $9.00 + 15.05¢ per 100 Cubic Feet
  • Class 750 Meter (GC 700) : $12.50 + 15.05¢ per 100 Cubic Feet
  • Class 800 Meter (GC 800) : $20.00 + 15.05¢ per 100 Cubic Feet
  • Gas Cost Charge for the current month is 55¢ per 100 Cubic Feet
    
    The fee for instillation and connection of gas service lines shall be $2.00 per foot of service line installed up to and including one inch lines.

Street/Security Lighting

• 70 Watt High Pressure Sodium Vapor Light : $4.75 / Month
• 100 Watt High Pressure Sodium Vapor Light : $5.00 / Month
• 250 Watt High Pressure Sodium Vapor Light Cobra Head : $7.60 / Month
• 400 Watt High Pressure Sodium Vapor Light Cobra Head : $10.90 / Month
• 400 Watt High Pressure Sodium Vapor Flood Light : $12.20 / Month
  
  A $2.50 per Month Pole Rental Charge will apply to each wood pole installed to facilitate service under this schedule.

Deposit Schedule

Electric Deposits Homeowners : $30.00 Renters : $50.00 Mobile Home : $50.00 Commercial : $50.00 Temporary : $80.00	Gas Deposits Homeowners : $30.00 Renters : $50.00 Mobile Home : $50.00 Commercial : $50.00
To Calculate Electric Bill:   Commodity Charge X Electric Consumption + Customer Charge = ER or EC Charge   Energy Cost Charge / Fuel Adjustment for Month X Electric Consumption = Energy Cost Charge   ER or EC Charge + ECC / FA = Total Electric Bill
To Calculate Electric Demand Charge:   Demand Consumption X ($5.50 for ED100, $5.25 for ED200, $2.00 for ED800) = Demand Charge
To Calculate Gas Bill:   Commodity Charge X Gas Consumption + Customer Charge / Minimum Bill = GR or GC Charge   Gas Cost Charge / Fuel Adjustment for Month X Gas Consumption = Gas Cost Charge   GR or GC Charge + GCC / FA = Total Gas Bill