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Parish President Gordon E. Dove


Entergy Warns Against National Utility Phone Scam

Thursday September 05, 2019 01:09 pm - 589 Views - Posted By Items of Interest

Entergy wants to warn their customers not to fall victim to the National Utility Phone Scam

One of the most common methods scammers use is calling customers directly and pretending to be an Entergy employee. Scammers threaten to disconnect the customer's electrical services if instant payment on a past due bill isn't received. They then direct the customer to transfer funds electronically, sometimes through money wiring systems or pre-paid cards. In recent instances, callers have even started demanding immediate payment over the phone. 

Customers should remember these general rules:

  • Entergy will never demand immediate payment from customers over the phone.
  • Do not give your personal information to strangers. 
  • If a call sounds suspicious, hang up and call 1-800-ENTERGY to speak directly with an Entergy customer service representative. 
  • If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general's office. 

For more information, visit

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