Customer Service

Manager Edward Lawson

 

Electronic Bill Information

TPCG now offers Electronic Billing (e-bill) as a solution for customers who no longer want to receive a paper-copy of their monthly TPCG Utility Bill. The e-bill can be sent by SMS Text message and / or Email.

To sign up for this service, call our office at (985) 873-6462 for an application, or download and return the completed application to our office.

E-bill Notification is an optional service.


Frequently asked questions concerning e-bills...


What is electronic billing (e-bill)?

E-bill is our convenient paperless billing option that makes paying your TPCG Utility Bills simple and hassle-free. No longer will you receive paper bills in the mail. Instead, you'll receive an email/text message when your bill is available. And best of all - it's FREE.


How does e-bill Work?

Instead of receiving your normal paper bill in the mail each month, you will receive a electronic notification when your bill is generated.

  • If you elected for email notification:

    You will receive a reminder email informing you that your electronic bill (e-bill) is available to be viewed online if you are an online customer. If you do not have an online account, you'll receive the PDF copy of the bill as an attachment in the email.

  • If you elected for SMS text message notification:

    You will receive a reminder text message informing you of your amount and due date. If you are a bank draft customer, the text will indicate that the amount will be drafted from your account.


Will I still get a paper bill if I sign up for e-bill?

No. Once you sign up for e-bill, the paper bill is no longer printed and mailed to your home.


Who can use e-bill option?

Any TPCG Utility customer is eligible for this service. Additional requirements include a valid email address for the email option and SMS texting service on the cell phone provided for text message option.


Why should I use e-bill service?
  • Notice of e-bill is received up to a week earlier than paper copy bills sent by U.S. Postal Service.
  • Reduction in the consumption of paper and other natural resources.

How much does the e-bill service cost?

Nothing! TPCG Utility e-bill service is FREE!


How do I signup to receive e-bills?

Call our office at (985) 873-6462 for an application, or download and return the completed application to our office.


How do I view my bill?
  • If you have an online account already created, your electronic bill (e-bill) will be available online at www.tpcg.org/tpcgutilities.
  • If you do not have an online account, you'll receive PDF copy of the bill as an attachment in the email.

How do I make payments?

You can use any of the pay options available on our main landing page.


What if I don't receive an email regarding my e-bill?

Call our office at (985) 873-6462 or cityutilities@tpcg.org.


What information will I need when filling out my e-bill application?
  1. TPCG utility account number (printed on your previous paper bill).
  2. Utility service address (printed on your previous paper bill).
  3. Mailing address (printed on your previous paper bill).
  4. Personal email address.
  5. Cell phone number and cell phone carrier name if opting to receive text messages.

How long will it take to switch from paper bill to e-bill?

Once your application is received and the account is set-up for this service, you will start receiving your bills and/or notifications via the method that you selected.


How do I discontinue my e-bill service?

Call our office at (985) 873-6462.



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